Effective Date: April 10, 2026 | Last Updated: April 10, 2026
This Privacy Policy describes how Trend Axis, LLC ("Trend Axis," "we," "our," or "us"), a Virginia limited liability company, collects, uses, stores, and protects information obtained through our products and services, including but not limited to:
- The Dispatcher — AI-powered SMS response and appointment booking service
- AI Dropshipping System — automated product sourcing, ordering, and fulfillment platform
- Any other AI automation, workflow, or communication services offered by Trend Axis, LLC
By using any Trend Axis service, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
a. Information You Provide Directly
- Business name, contact name, email address, phone number
- Billing and payment information (processed via third-party payment processors)
- Business operational data provided during onboarding (e.g., service descriptions, pricing, calendar availability)
- Communications sent to or through our platforms
b. Information Collected Automatically
- Website usage data (pages visited, time on site, referring URLs)
- Device and browser information
- IP address and general geographic location
- Cookies and similar tracking technologies
c. Information Collected Through SMS / AI Services
- Inbound and outbound SMS message content processed through our AI Dispatcher service
- Caller/contact name, phone number, and intent data captured during automated conversations
- Appointment scheduling data synced with client calendars
- CRM log entries generated by automated workflows
d. Information Collected Through the AI Dropshipping System
- Supplier and product data
- Order details, fulfillment status, and customer shipping information
- Platform credentials (stored securely, never shared)
- Revenue and performance metrics
2. How We Use Your Information
We use collected information to:
- Deliver, operate, and improve our services
- Respond to inquiries and provide customer support
- Process payments and manage billing
- Send transactional and service-related communications
- Comply with legal obligations, including carrier regulations (A2P 10DLC)
- Detect and prevent fraud or unauthorized use
- Generate anonymized, aggregated analytics to improve our AI systems
3. SMS Messaging & 10DLC Compliance
⚠️ SMS opt-in data will not be shared with third parties for marketing purposes.
Trend Axis, LLC operates SMS messaging services in compliance with the A2P 10DLC requirements established by U.S. mobile carriers. The following terms govern all SMS communications:
- Opt-In: End users must provide explicit consent before receiving SMS messages through any Trend Axis-powered service.
- Opt-Out: Recipients may opt out at any time by replying STOP to any message. Opt-out requests are honored immediately.
- Message Frequency: Message frequency varies depending on the nature of the service. Standard message and data rates may apply.
- No Third-Party Marketing Sharing: SMS opt-in data, including phone numbers and consent records, is never sold, rented, or shared with third parties for marketing, advertising, or promotional purposes.
- Data Retention: SMS consent records are retained for a minimum of 4 years in compliance with carrier requirements.
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors (e.g., Twilio for SMS delivery, Make.com for automation, OpenAI for AI processing, payment processors) who assist in delivering our services. These vendors are contractually bound to protect your data.
- Legal Compliance: When required by law, subpoena, or valid legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected parties.
- Protection of Rights: To enforce our agreements or protect the rights and safety of Trend Axis, its clients, or the public.
5. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information, including:
- Encrypted data transmission (TLS/SSL)
- Restricted access controls for internal systems
- Secure credential storage (no plaintext passwords or API keys)
- Regular security reviews of third-party integrations
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. AI-Generated Content & Data Processing
Trend Axis services use artificial intelligence (AI) models — including large language models (LLMs) — to process, generate, and respond to communications. By using our services:
- You acknowledge that inbound messages and data may be processed by AI systems to generate automated responses.
- AI-generated content may be reviewed by Trend Axis staff for quality assurance purposes.
- Trend Axis does not use client business data to train publicly available AI models without explicit written consent.
7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You may configure your browser to refuse cookies; however, some features of our website may not function properly if cookies are disabled.
8. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations:
- Active client data: retained for the duration of the service agreement plus 2 years
- SMS opt-in/opt-out records: minimum 4 years
- Billing records: 7 years (IRS compliance)
- Anonymized analytics data: indefinite
9. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of certain data processing activities
- Request a copy of your data in a portable format
- Withdraw consent at any time (where processing is consent-based)
To exercise any of these rights, contact us at the address below. We will respond within 30 days.
10. Children's Privacy
Our services are intended for business use only and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on our website at least 14 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact: